Results from the company’s Consumer Confidence Report 2020 have shown that the quality of water is consistently high throughout its 19 county states. The Consumer Confidence Report is an annual performance measure of the quality of water supplied by West Virginia American Water against the compliance standards established by the U.S. Environmental Protection Agency and the Bureau for Public Health. The comprehensive report describes water sources, water quality tests, substances and the levels of those substances. Frequently asked questions and answers are also included.
Robert Burton, president of West Virginia American Water states, “Our organisation is committed to providing quality water service in our communities, and these reports demonstrate our ability to meet and exceed state and federal water quality standards. Our team of water experts work hard to provide safe, clean, reliable and affordable water service for our customers. These results are a testament to their expertise and dedication.”
“The journey from source to your tap is much more complex than many people realize, and nothing is more important than the exhaustive testing taking place at every stage of its voyage,” added Billie Suder, water quality manager at West Virginia American Water. Moreover, he noted that around-the-clock monitoring and additional tests are performed even as the water travels through the pipes to household consumers.
A subsidiary of parent company American Water, it channels reliable water services to more than 500,000 people in the territory. Over 7000 individuals work to contribute to its success on a daily basis with their overall goal to provide clean, safe, affordable and reliable water services to local communities and “keep their lives flowing”.