Veolia Water Technologies selects Fieldbit’s augmented reality solution to boost field services

The new AR solution will empower remote assistance, training & inspections and build a knowledge library for the worldwide water treatment leader.

Fieldbit, a leading developer of real-time augmented reality collaboration solutions, today announced that Veolia Water Technologies, a worldwide specialist in water treatment, has selected Fieldbit’s AR software platform to provide remote assistance for construction commissioning, troubleshooting, maintenance services, and emergency support.

“Our platform’s strength is the ability to capture and share operational knowledge which will have a profound effect on Veolia’s productivity, through the quick diagnosing and addressing of problems,” said Evyatar Meiron, CEO of Fieldbit.

“Problems solved in one location can be sent around as solutions for other locations. They are looking forward to creating a photographic and video history which will help them fix recurring issues as well.”

The Fieldbit enterprise-grade AR solution will also be utilised by Veolia Water Technologies to create a library of step-by-step instructions on how to fix a wide range of technologies and digital tools the company employs as the only company in the world that provides solutions for all water processes. The ability to collaborate with subject matter experts in real-time via smart eyeglasses, smartphones, mobile devices, and web browsers will assist the company in training employees and customers and will allow the company to conduct virtual visits for inspections or visual verification of equipment and network layouts.

“The ability to collaborate and to capture and preserve those collaborations visually will enrich our own AQUAVISTA™ Assist digital platform,” said Noel Nunkovich, IoT expert at Veolia Water Technologies. “Fieldbit will strengthen our customer’s access to knowledge and timely advice and will enable them to get the most out of their installations in all circumstances.” 

Fieldbit’s technology meets the crucial need to end the problem of industrial machine downtime, offering 24×7 availability that enables manufacturing operations to keep machines driven by digital technologies up and running. As a result, enterprises can service their customers better and faster, and increase customer satisfaction. Resolving issues via AR remote assistance also increases safety due to the “hands-free” nature of the smart eyeglasses. Fieldbit reduces the need for bringing in technicians from around the world to service remote locations which help businesses realise substantial savings.