ServiceMax has announced that Veolia Nordic, part of the Veolia Group has selected ServiceMax’s field service management platform. ServiceMax will support the digitisation of Veolia’s industrial services in the cloud, creating a cloud service execution platform for greater collaboration and knowledge sharing across business units, increased automation and efficiencies of manual processes, better cost control, stringent adherence to safety and compliance in hazardous environments, as well as providing common processes to support sustainable business growth.
Veolia’s field service operation provides outsourced maintenance, planned factory shut-downs, cleaning processes and onsite service support for customers, such as steel mills, factories, utilities and water treatment plants. The ServiceMax platform replaces IFS Mobile Workorder, Flow, and provides seamless integration with Veolia’s existing Salesforce CRM and service cloud investments for better case management, greater visibility into service metrics, improved technician utilisation, reduced leakage and days to invoice, and support for all business units with the ability to reuse existing infrastructure investments.
“ServiceMax gives us common standardised processes to easily digitise, track and manage customer service levels across the business, including Industrial Services, Utilities and Technical Management,” said Jenny Regnér, CIO of Veolia Nordic.
“ServiceMax keeps simple processes simple while also supporting the complex environments and service demands of our customers. ServiceMax is an integral part of our digital service strategy to further improve customer outcomes, increase service revenue and drive NPS scores. By digitising our service operations, we can sync our business lines with one system to support the processes of all of our business units.”
The ServiceMax platform will go live in April 2021 to more than 700 Veolia service technicians across the Nordics and will be deployed on Android mobile devices. The announcement builds on ServiceMax’s existing commercial relationship with Veolia’s Water Technology Division already deployed across the UK and France.