UnityWater and TaKaDu extend their partnership

With TaKaDu’s event management solution, UnityWater, a water utility based in Southeast Queensland, Australia, has managed to prevent the loss of billions of litres of water, and realising millions of dollars in savings by implementing TaKaDu’s system across 90 per cent of its network.

Since the two companies began working together in 2013, TaKaDu’s event management solution has played a major role in UnityWater’s operations and digitisation, improving their customer service and response rates, shortening repair cycles, reducing the amount of non-revenue water, as well as early leak detection.

And the two organisations have decided to extend their partnership, signing a contract for a further three years.

Acting CEO of UnityWater, Rob Dowling, said that TaKaDu was pivotal in helping the company manage its water network smartly while also lowering water loss as well as associated costs.

“We are committed to reducing the cost to serve our customers and TaKaDu’s system continues to help us to that,” he said. “TaKaDu has helped us improve our operational efficiency and customer service. Providing in-depth visibility, we can detect and resolve leaks early, avoid major water outages and reduce asset failure rates, for example, identifying pump faults that cause bursts before they happen. We are pleased to continue our long-term relationship with TaKaDu and look forward to seeing further operational efficiencies.”

Presently, the two organisations are cooperating in order to develop new functionalities regarding water quality data analytics, pumps, and energy-related data. In 2016, UnityWater and TaKaDu also expanded their relationship, offering other water utilities across Queensland TaKaDu’s IoT cloud-based solution.

“This contract renewal offers an important validation of our technology by one of the industry’s leaders in innovation and technology,” Amir Peleg, Founder and CEO of TaKaDu, said. “With a dedicated team overseeing network events, collaboration across departments and improved business processes and procedures, UnityWater offers an excellent example of the benefits of combining people, processes, and technology for water efficiency. We look forward to continuing our collaboration going forward.”