St Lucie West Services District improves performance of water infrastructure with Kamstrup AMI technology

Established in 1990 by the Florida Land and Water Adjudicatory Commission, St Lucie, US, Florida West Services District is a 4,600-acre community development district that provides safe drinking water to the residents and businesses.

The utility was also experiencing a meter failure rate of around 10% with their prior meter vendor

The district is actively deploying Kamstrup flowIQ 2200m, which is said to be the industry’s first and only ultrasonic meter with embedded acoustic leak detection to identify leaks in the distribution system. The advanced meter provides insights into water consumption patterns — enabling utilities to understand usage trends, peak demand periods, and customer behaviour.

“Prior to deploying Kamstrup metrology, we had residents experiencing incorrect water bills at 90,000-100,000 gallons/month,” said Joshua Miller, utilities director at St Lucie West Services District. “That level of bad meter reading and inaccurate water bills was not acceptable.”

Its water metering and AMI solution help capture more revenue and deliver accurate billing to its residents

St Lucie West conducted a 15-month study on smart meters across multiple meter manufacturers, to identify the right technology that would serve the district in the long term, with the goal of doing a total system replacement. Miller added, “With Kamstrup ultrasonic meters, we had a 0% fail rate. Their quality is good, Kamstrup does not need a meter replacement programme.”

“We are delighted to provide St Lucie a quality water metering and advanced metering infrastructure (AMI) solution that helps them capture more revenue and deliver accurate billing to its residents,” said Bruce Bharat, vice-president and country manager at Kamstrup North America.  

Kamstrup flowIQ 2200m with embedded acoustic leak detection enables its utility to address unaccounted water loss

Images: Kamstrup