As part of Orange Water and Sewer Authority’s (OWASA) customer service initiative in North Carolina, United States (U.S.), they will install 22,000 metres as part of a Mi.Net® advanced meter infrastructure (AMI) network. The new AMI network will enable OWASA to access water meter information in real-time in order to streamline agency processes and better respond to customer inquiries and service requests.
For OWASA, a public, non-profit agency that has been providing water, sewer and reclaimed water services to the Carrboro-Chapel Hill community including the University of North Carolina at Chapel Hill since 1977, achieving a high level of service is one of their top priorities.
“The ability to quickly and accurately gather water network data, understand the analytics and respond to our customers’ requests will be transformational in how we conduct daily business,” Todd Taylor, General Manager of Operations, OWASA, said.
OWASA will also launch a data portal for end users that can be accessed through a personal computer or mobile app. The Mi.Data® portal offers a secure way to view monthly water usage, set alerts for unexpected water flows, and be notified of service work.
Using a wireless network, the Mi.Net system links service connections, distribution sensors and control devices to enable real-time access to water network data. This intelligence enables both the utility and its customers to identify issues before they escalate and to better manage water resources.
“Ultimately, a customer portal where customers and staff can view detailed meter data will allow us to more efficiently and conveniently partner with our customers in the stewardship of our water resources,” Mary Tiger, Sustainability Manager, OWASA, said.
“We are proud to be the AMI system provider of choice for OWASA and to help enhance the service experience for their customers,” Hassan Ali, vice president and general manager of Mueller Systems, said. “The Mi.Net system offers a scalable AMI platform that is open standards based and provides utilities with multiple technology options as they evolve their smart water programs.”
“AMI technology is central to the modernization of water delivery, and we strive to be a leader in our service standards and efficiency,” Taylor concluded.