The Ecolab Global Intelligence Centre (EGIC) team analyses data from Internet of Things (IoT)-connected systems to provide monitoring and measurable results.
Companies have been adopting digital technologies to better manage performance and advance their productivity and sustainability goals. However, as businesses modernise operations with the Internet of Things (IoT)-connected devices, they produced a large amount of data. The most crucial data – that which provides insights to help improve efficiency, profitability and sustainability – is at risk of becoming lost in a flood of information.
Ecolab has transformed its System Assurance Centre, a single remote monitoring location, into the Ecolab Global Intelligence Centre (EGIC), an international network of remote intelligence facilities that specialises in analysing data from a variety of connected chemistries and technologies. The EGIC works with Ecolab’s global network of 25,000 field sales-and-service associates to provide customer-centric support so companies can act on the information that matters most.
Customer-centric service at global service
The EGIC operates globally through six locations around the world, with its global base in Pune, India, and additional intelligence centres in Brazil, China, North America, Saudi Arabia and the Netherlands. Each location features multi-disciplinary teams that support a variety of industries, including power, energy, manufacturing, data centres, food and beverage and more.
Associates provide multilingual service for a range of digital technologies, including more than 30,000 connected 3D TRASAR systems across the globe. These systems connect to solutions built on the ECOLAB3D analytics platform, such as Water Flow Intelligence, Water Quality Intelligence and OMNI, among others. When combined with the presence of Ecolab’s onsite service personnel and technical consultants, these insights help enable measurable outcomes, including water and energy savings; asset protection, efficiency and performance; regulatory compliance; improved product quality; lower total cost of operations; and increased productivity and profitability.
Mike Cerilli, vice-president of Ecolab’s digital growth team, commented: “By combining digital solutions powered by ECOLAB3D with EGIC expertise, we deliver a connected solution that leads to deeper insights, faster action and greater value for customers across Ecolab. We believe that data access and visibility allow companies to advance their business goals while taking concrete steps towards safer and more sustainable operations.”
The EGIC has been making a significant impact on its customers. In one example, the team helped a chemical processing plant mitigate a critical issue that would have resulted in the loss of nearly 40,000 gallons of treated water. The EGIC worked with local Ecolab and plant personnel to identify a valve that was overflowing at an estimated rate of 55 gallons per minute. By addressing the issue, the customer mitigated significant water loss and related treatment costs.
Intelligence for impact
The push for greater data access and visibility is driven by the climate and water crisis, which has escalated in the last decade. In the 2020 report, Achieving Abundance: Understanding the Cost of a Sustainable Water Future, the World Resources Institute predicted that freshwater demand may outstrip supply by 56% in 2030.
Calvin Emanual, vice-president and general manager of Ecolab’s net zero solutions, added: “Businesses face the pressures of producing more using less water and energy, and many organisations have responded with ambitious climate and water targets. At Ecolab, we believe that data access and visibility enable companies to pursue their sustainability and business goals in tamdem.”
By taking steps to digitise their operations, companies can make water and energy use more efficient. The EGIC is a part of Ecolab’s ambition to help companies make strides towards their sustainability goals.