CHW Adopts TaKaDu’s CEM Solution to Boost Efficiency and Customer Outcomes

Central Highlands Water (CHW) is the latest Australian utility to deploy TaKaDu’s Central Event Management (CEM) solution for increased network efficiency, reduced water loss, reduced greenhouse gas emissions and improved customer service outcomes. CHW decided to leverage all their data to improve efficiency across its entire operations, having implemented smart components into its water networks over the last couple of years.

Based on big data analytics and machine learning, TaKaDu’s cloud-based service enables utilities to detect, analyse and manage network events and incidents such as leaks, bursts, faulty assets, telemetry and data issues, operational failures, and more. TaKaDu is seamlessly integrated with other enterprise IT systems (GIS, asset management, work order management, CRM, etc.) and detection technologies (e.g. acoustic sensors), delivering a central hub for quicker response times and the fast resolution of events.

Paul O’Donohue, Managing Director at CHW, said, “The deployment of this innovative solution at Central Highlands Water is building on new and improved services to our customers. Developing more digital connectivity around real-time water use and optimised network performance is in direct response to customers’ preferences following extensive customer and community engagement”.

Amir Peleg, TaKaDu’s Founder & CEO, said, “CHW is highly progressive, already embracing the world of digital with District Metered Areas (DMAs) and smart loggers. We’re proud that they have decided to take digitization to the next level using TaKaDu’s CEM and integration capabilities to provide efficient and quality water services. This latest partnership represents another important milestone in our growing market presence in Australia.”