Leading supplier of smart infrastructure solutions (SIS) to electric, gas, and water utilities worldwide, Aclara, has launched an enhanced, robust version of its Aclara Adaptive Consumer Engagement (Aclara ACE®) platform, powered by the Microsoft Azure cloud. With this next generation, flexible and secure consumer engagement solution, utilities will be better equipped to engage with their customers.
An open, flexible, enterprise-grade cloud computing platform, Aclara ACE employs Microsoft Azure’s comprehensive set of application services and capabilities to meet burgeoning consumer demand for the information needed to make intelligent decisions about electric, gas or water use.
“With Microsoft Azure, Aclara ACE integrates a global network of Microsoft-managed data centers. This allows us to deliver a highly scalable, flexible application in a secure environment, which are key concerns for utilities when selecting a consumer engagement solution,” Aaron Merkin, Chief Technology Officer (CTO) of Aclara, said.
“Backed by industry certifications for security and compliance, the Microsoft Azure cloud enables Aclara ACE to help utilities meet the rigorous performance, scaling and security requirements of the industry worldwide,” Tracy Crain, National Director, One Commercial Partner, Microsoft, also noted.
Aclara ACE is an integrated software platform that helps utilities drive programs that reduce costs and allow consumers to manage their usage better. These include energy awareness and conservation solutions, service enrolment plans, text-based proactive outreach and dynamic customer service representative (CSR) applications. Aclara ACE delivers data-rich, personalised insights to utilities’ customers so they can better understand their monthly bills and better manage their consumption.
Operated on Azure, Aclara ACE enables utilities to provide their customers with personalised and actionable solutions that heighten energy cost awareness, promote energy and water efficiency, boost utility program enrolment and increase customer satisfaction scores.
