A year of exemplary management of water services in the port of Sohar, Oman

The joint venture Oman Sustainable Water Services (OSWS), composed of Aqualia and the Omani public company Majis Industrial Services, has closed its first year of water services management in the port area of Sohar, about 200 kilometres northwest of the capital, Muscat, with remarkable success. It’s a highly technically complex project, which includes critical seawater intake plants with a capacity of 700,000 m3/h, an associated network, a 20,000 m3/day capacity desalination plant, a 10,000 m3/day water treatment plant, a 600,000 m3/hour seawater emissary and a pumping system, among other facilities. They are all located in one of the largest ports in the world with the highest development of free zones.

In just one year of management, the joint venture has managed to reduce the ratio of Non-Revenue Water (losses in the supply network) to less than five per cent and the level of customer satisfaction is above 95 per cent, according to an internal evaluation carried out among the users of the port.

In addition, the company has ended this first year of management with zero occupational accidents thanks to its strong commitment to health and safety.

The joint venture wants to continue taking steps in its road to excellence and is already preparing a sanitation network monitoring system and another real-time supply network to further reduce leaks.

The integration of local talent in a structure defined by Aqualia’s experience and know-how, as well as the efficient management of assets and health and safety, quality and the environment, make this public-private partnership an exemplary water resource management model. In just one year, OSWS has obtained the ISO 9001 (quality) and 14001 (environment) certifications and will shortly carry out the audit to attain the OHSAS 18001 (health and safety) certification, which shows how quickly an integral implementation in a local activity has been achieved.

Meanwhile, in the first half of 2020, the company is expected to receive the ISO 55,001 asset management certification. As such, the company will accredit the proactive management that it carries out for the life cycle of the assets, something that, in turn, contributes to improving operating results, activity performance and, ultimately, improve the company’s profit.